When there are well-known expectations, then performance of employees is also enhanced. Amidst the performance improvement programs, the Protocolo Operacional Padrao offers guidelines that are very clear to the employees on how to do their tasks. This eliminates insecurity and creates trust. A properly documented Protocolo Operacional Padrao is also considered to assist employees to correct their own errors by referring to already set procedures. This clarity will eventually result in an increase in productivity, quality outcomes and better engagement.